Refund policy

Return & Exchange Policy

We want you to love your purchase. If something doesn't work out, eligible items may be returned for store credit only.

Returns

Returns must be requested within 14 days of delivery.

Items must be unworn, unwashed, undamaged, and in their original condition with all tags attached.

We do not offer refunds to the original form of payment. Approved returns will receive store credit.

Final Sale

The following items are not eligible for return or exchange:

• Sale or final-sale items
• Bodysuits
• Swimwear
• Intimate items
• Accessories
• Items that have been worn, washed, altered, stained, damaged, or have odors

Return Shipping

Once your return is approved, Jaxon Boutique will provide a prepaid return shipping label.

The cost of the return shipping label will be deducted from your store credit.

Original shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with your order number and clear photos of the item.

If the issue is confirmed to be our error, Jaxon Boutique will cover the return shipping cost.

Store Credit

Once your return is received and inspected, approved store credit will be issued via email.

Store credit does not expire.